Shipping policy

Please allow 3-5 business days to process and ship all orders. Processing time does not include weekends or holidays. Customers are responsible for ensuring all shipping information is accurate at checkout. 


SHIPPING DELAYS, TRACKING, & CARRIER ISSUES:

Peaches n' Poe is not responsible for shipping delays caused by:

  • Customs processing
  • Natural occurrences
  • Carrier delays, strikes, or transportation interruptions
  • Additional fees or charges incurred after a package has left the United States. 

Once an order has been shipped, delivery timelines are the responsibility of the shipping carrier. You will receive a shipping confirmation email with tracking information when available. 

UNDELIVERBALE PACKAGES

Packages deemed undeliverable by USPS, FedEx, UPS, DHL, or their international shipping partners may be returned to us. 

Once received and inspected, Peaches n' Poe may offer store credit or reshipment at our discretion. Refunds to the original payment method are not issued. 

LOST OR MISSING PACKAGES

Peaches n' Poe is not responsible for packages marked as delivered by the shipping carrier.

If your package appears lost or has not been delivered within the carrier's estimated timeframe, please contact us at info@peachesnpoe.com so we can assist with filing a carrier claim when applicable. 

Once a carrier confirms a package as lost, Peaches n' Poe may offer store credit or a replacement at our discretion. Refunds to the original payment method are not issued.

Customers are responsible for ensuring a secure delivery location. We are not responsible for stolen packages once marked as delivered. 

INTERNATIONAL SHIPPING

International customers (outside the United States) should be aware of the following:

  • USPS First Class International shipping may experience significant delays, with transit times ranging from 2-6 weeks, but may take up to 3 months depending on customs processing and destination country. 
  • Customs duties, taxes, and additional fees are not included in shipping costs and are the responsibility of the customer.
  • Delays caused by customs inspections or clearance procedures are outside of our control and are not eligible for refunds. 
  • Once an international order has been shipped, it cannot be canceled or modified.
  • Orders refused, unclaimed, or returned due to unpaid customs fees are not eligible for refunds. If returned to us, store credit may be issued at our discretion, minus original shipping costs. 

Peaches n' Poe is not responsible for delays caused by customs authorities.